Know everything that happens on every call.
Not a sample — every call transcribed, scored, and understood in seconds. All on our own AI infrastructure, so your conversations never touch a third-party provider.
What is Vocametrics?
Your phone calls, finally worth something.
Every day your team has dozens — maybe thousands — of conversations with customers. Right now, those calls happen and then disappear. Nobody has time to listen to them. Whatever was said, promised, complained about, or missed is simply gone.
Vocametrics listens to all of them, so you don’t have to.
Here’s what you get from every single call:
You’ll know what was said.
Every call is recorded and turned into text you can read and search. Looking for every call that mentioned a refund last month? Type it in and find them in seconds.
You’ll get the short version.
A plain-English summary of every call, so a manager can catch up on a 15-minute conversation in 15 seconds.
You’ll know how the customer felt.
Not just at the end — throughout. You’ll see the exact moment a call went from calm to frustrated, and why.
You’ll know what people are calling about.
Vocametrics spots the topics coming up again and again — a billing issue, a broken product, a confusing policy — so you find out about a problem this week, not next quarter.
You’ll know if the issue actually got solved.
Not just whether the call ended, but whether the customer hung up with their problem fixed.
You’ll see the whole experience, not just the talking.
How long they waited on hold. How many times they got transferred. How many times they had to call back. This is where most customers get lost — and where most systems can’t see.
You’ll know your team followed the process.
Every call is checked against the steps your business requires. Not a random sample once a month — every call, every day.
Sensitive information stays protected.
Credit card numbers, patient details, personal data — Vocametrics detects it automatically and keeps it safe.
Language is never a barrier.
Calls in other languages are translated, so nothing is lost and everyone on your team can review any conversation.
And then it tells you what to do about it.
The daily reports are built for the people running the floor — call volume, wait times, hold and transfer stats, peak hours, and how each agent is performing.
The business reports are built for the people running the company:
- Customer satisfaction
- How your customers actually feel, measured from real conversations instead of surveys nobody fills out.
- Churn risk
- Which customers are about to leave, while you still have time to keep them.
- Product intelligence
- What people say about your products, and what they’re asking for that you don’t offer yet.
- Topic trends
- What’s coming up more this month than last.
- Compliance scorecards
- Where your process is breaking down, and with whom.
And here’s the part that surprises people:
the price.
Most call analytics companies don’t actually do the work. They take your calls, hand them to an outside AI company, get charged per minute — and pass that bill to you, plus their margin. That’s why they’re expensive, and why most customers end up analyzing only a small sample of their calls.
We built our own technology. There’s no middleman charging us, so there’s no middleman charging you.
That’s how Vocametrics analyzes 100% of your calls for less than what most companies charge to analyze a fraction of them.
See it run on your calls.
Bring Vocametrics to your contact center — activation takes no changes to your phone system, and analysis begins on your very next call.